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Utilizing the outline below and the job descriiption attached, draft an ASC (Ambulatory Surgery Center) Administrator Playbook focusing on DISC Surgery Center’s “secret sauce” of excellence. Draft the playbook as a comprehensive guide that not only highlights the ASC’s unique strengths but also provides actionable insights for maintaining and enhancing those qualities.
The playbook must include an opening statement, a section for financial management, contract management, business management, clinical management, facility management, staff development, materials management and procurement, risk management, infection control, marketing/facility promotion, communication, and quality. In addition, please include the following key information:
1. Company Background:
DISC Sports and Spine Center (DISC) is one of America’s foremost providers of minimally invasive spine procedures and advanced arthroscopic techniques. Dr. Robert S. Bray, Jr., founded DISC with the vision of delivering an unparalleled patient experience for those suffering from sports injuries, orthopedic issues, and spine disorders. Since its founding, DISC has developed a highly integrated approach that customizes care across disciplines while embracing minimally and non-invasive techniques.
Our individually picked, highly specialized physicians apply both established and innovative solutions to diagnose, treat, and rehabilitate their patients in a one-stop, multi-disciplinary setting. With a wide range of specialists under one roof, the result is an unmatched continuity of care with more efficiency, less stress for the patient, and a zero MRSA infection rate.
Mission Statement:
To provide premier surgical care to our patients, serve our physicians, and redefine the patient experience.
Vision:
To lead the business of outpatient surgery into the future by setting the gold standard of care.
2. Core Values:
Clinical Quality, Integrity, Service Excellence, Teamwork, Accountability, and Continuous Improvement
3. Operational Excellence:
Outline the best practices in patient care, including safety protocols, efficiency in scheduling, overall patient experience, quality of care, pre-op and post-op communication, hand hygiene, infection control, and streamlined processes.
4. Quality Assurance Metrics:
Outline, explain, and include 5-6 Key performance indicators (KPIs) used to measure success, such as patient satisfaction scores, surgical outcomes, readmission rates, and throughput.
5. Staff Training and Development:
Outline onboarding and training Programs for the following positions: Front Desk, Pre-Op RN, OR Circulator, Post-Op/PACU RN, Surgical Tech, EVS, New surgeons, SPD, and Anesthesiologist. Include ongoing educational competencies, fire and life safety guidance, EOC to ensure a highly skilled workforce.
6. Patient-Centric Care Strategies:
Outline specific best practice approaches to enhance patient experience, such as personalized care plans, follow-up protocols, QAPI, peer reviews, and communication strategies.
7. Technology Utilization:
Outline the most current and state of the art Innovative OR technologies and software systems implemented within Spine centers to improve operations, patient management, and data analytics to include Maco microscopes and software programs such as HST Pathways and Surglogs.
8. Financial Performance:
Provide Insights and guidance into strategic planning, setting annual goals, cost management, revenue generation, and the ASC’s financial health. Include patient volume, case growth for spine/ortho/pain, variance training, ASCA/CASA benchmarking, case costing, budgeting strategies, revenue per case, gross profit, net profit, EBITDA. and expense control. Discuss how to trend analytical data and appropriately report the data out to the VP of Operations. Include a detailed timeline with recommended reports daily, weekly, monthly, quarterly, and annually.
9. Regulatory Compliance:
Provide a brief overview of adherence to local, state, and federal regulations, as it relates to Medicare, CSOS, OIG, OSHA, as well as accreditation standards with the Joint Commission and AAAHC.
10. Marketing and Community Engagement:
Draft and discuss 5 Strategies for promoting the ASC’s services and building relationships within the community to enhance the ASC’s reputation and patient referrals.
11. Crisis Management and Contingency Planning:
Outline the key factors in fire and life safety Preparedness plans for unexpected events, including natural disasters, pandemics, and other emergencies in Southern California.
12. Leadership and Governance:
Outline the structure of leadership roles, decision-making processes, and the importance of a strong governance framework. and monthly leadership development topics with corresponding recommended professional development books to enhance each monthly topic
13. Feedback Mechanisms:
Discuss systems in place for gathering feedback from patients, staff, and stakeholders to drive continuous improvement.
14. Case Studies and Success Stories:
Draft success story and case study examples that illustrate the ASC’s achievements and the impact of its excellence strategies.
15. Human Resources:
Discuss the best practices for recruiting, interviewing, staff selection, retention, reward/recognition, and performance improvement.
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