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Introduction
Identification of Incivility
Incivility in healthcare settings is impolite and offensive behavior, which aims to humiliate or insult a person. It is a significant issue in modern clinics and healthcare centers because it influences different aspects of healthcare professionals work. In particular, this type of behavior influences the mental state and emotions of the nurses and their coworkers. In addition, it affects the ability of these employees to complete the assignments and provide service of appropriate quality. The necessity to regulate the relationship between employees and patients in the healthcare setting defines the introduction of the American Nurses Association (ANA) statement (2015). This statement concerns identifying the specific rules that frame how people should interact with each other to guarantee that the culture of mutual esteem and civility governs the nurses work environment. Since incivility impedes the ability of nurses to provide appropriate care, such initiatives as HealthyNurse
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