the conclusion on the approach total quality management paradigm as a continuous improvement process can be exemplified in the framework below.

Planning Formulating and establishing standard measures against which performance can be measured.
Executing Through education programs

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critical success factors integral to the total quality performance evaluation framework are assigned numerical values as follows.

  1. Top management commitment
  2. Strategic quality management
  3. Design quality management
  4. Process quality management
  5. Education and training
  6. Supplier quality management
  7. Employee involvement
  8. Customer satisfaction
  9. Business results
  10. Culture

Thus

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