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M4 Assignment – Finalizing questions, management skills and scheduling final interview
Reflect and Respond
In this assignment, you will work as a group to demonstrate, apply, and assess management skills through refining your initial set of questions and developing the remaining questions for the interview. You will also work independently to schedule your final interview that you will complete in Module 5.
Discussion Assignment and Instructions
-List the position you will be interviewing, the scope of the HSO operations, and a brief synopsis of what type of organization you will be interviewing.
-If the interview is not already scheduled, schedule it for no later than during week 13. (Outside of the discussion)
-If you are having difficulty scheduling your interview post to the group for any management styles they used to schedule their interviews.
-Update-revise the list of questions you submitted in Module 2 (Week 10)
-Edit previous questions by incorporating instructor feedback from the prior assignment and further knowledge from the course
-Post directly into the discussion space
-Work as a group to finalize the questions
-Create additional questions you would consider asking during your interview (Weeks 11-12)
-Based on content covered during Module 3 and 4 post additional interview questions along including the following-
-Justification – reason for asking the question
-Source cited
-Post directly into the discussion space.
-Work as a group. You may want to choose a partner whose questions align with yours to finalize the questions
This is an upper level college course, so the expectation is that contributions to these discussions will reflect quality and substance. Your contributions should demonstrate objective, scholarly thinking and reflections and be supported by the readings. Please refrain from sharing unsubstantiated personal opinions not based upon fact and/or experience.
The discussion postings are expected to be well written and organized, using proper sentence structure. spellchecked, and supported by the readings. A minimum of two contributions to the discussion on different days will meet the minimum requirements for successful class participation, However additional online discussions are encouraged as we can learn from one another.
DISCUSSION POST #1
Position: ICU Nurse Manager
Location: Good Samaritan Hospital
Scope of Operations: Northern Bergen County, New Jersey, as well as portions of Rockland and southern Orange Counties, New York, are served by the 370-bed, nonprofit Good Samaritan Hospital. Emergency, medical, surgical, obstetrical/gynecological, and acute care services are among the many services it provides. The hospital offers complete cardiovascular care, including open heart surgery, and is an Area Level II Trauma Center. Managing nursing staff, supervising patient care in the intensive care unit, and guaranteeing that critically ill patients receive compassionate, high-quality care are all vital responsibilities of the ICU Nurse Manager.
Population served: The hospital serves a wide range of people from northern Bergen County and the surrounding New York areas, representing a variety of socioeconomic backgrounds. Patients with cardiovascular diseases, trauma victims, and other life-threatening illnesses are among the critically ill patients who need intensive care and are served by the intensive care unit.
Interview Questions:
What stress-reduction techniques do you employ prior to, during, and following a shift?
Justification: ICU nurse managers frequently operate in stressful settings. Gaining insight into their stress management strategies reveals useful coping strategies and emphasizes the significance of mental health in demanding healthcare environments.
Source: Clinical nurse specialist intensive care unit CNS ICU. (n.d.-a). https://www.clinicalmanagementconsultants.com/clinical-nurse-specialist-intensive-careunit-cns-icu-jobid-22069.html
In what ways do you enhance a patient’s experience? How do you handle a patient or family member who is upset?
Justification: Improving hospital care is largely dependent on patient and family satisfaction. This inquiry examines methods for enhancing communication and offering sympathetic treatment, particularly in emotionally taxing situations.
Source: Good Samaritan hospital. ahd.com – American Hospital Directory. (n.d.). https://www.ahd.com/free_profile/330158/Good_Samaritan_Hospital/Suffern/New_York/
For what duration have you been employed as a nurse manager? What kind of educational background do you have? What is your background in intensive care unit specialties?
Justification: Assessing the nurse manager’s level of experience and how it influences their leadership and decision-making in the intensive care unit is made easier by being aware of their professional background. Additionally, it gives their approach to patient care context.
Source: Learning, L. (n.d.). Organizational behavior and human relations. https://courses.lumenlearning.com/wm-organizationalbehavior/chapter/history-of-management-theory/#:~:text=Management%20theories%20help%20organizations%20to,top% 20priorities%20for%20the%20organization.
How do you interact with patients who find it difficult to comprehend their circumstances?
Justification: In the intensive care unit, patients may experience severe stress and struggle to comprehend their current state of health. With patients who might be confused or in shock, this question examines how the nurse manager makes sure that there is clear and compassionate communication.
Source: Clinical nurse specialist intensive care unit CNS ICU. (n.d.-a). https://www.clinicalmanagementconsultants.com/clinical-nurse-specialist-intensive-careunit-cns-icu-jobid-22069.html
How do you resolve disputes with doctors or other staff members?
Justification: In high-stress settings like the intensive care unit, efficient teamwork and conflict resolution are essential. This inquiry aids in examining communication tactics and leadership philosophies that promote cooperation among interdisciplinary teams.
Source: Learning, L. (n.d.). Organizational behavior and human relations. https://courses.lumenlearning.com/wm-organizationalbehavior/chapter/history-of-management-theory/#:~:text=Management%20theories%20help%20organizations%20to,top% 20priorities%20for%20the%20organization.
Additional Questions:
How do you resolve moral conundrums, particularly when relatives cannot agree on a patient’s course of treatment?
Justification: Making ethical decisions is an essential healthcare skill. This inquiry examines the nurse manager’s strategy for handling moral dilemmas, making sure that patient care complies with moral standards while attending to family concerns.
Source: Good samaritan hospital. ahd.com – American Hospital Directory. (n.d.). https://www.ahd.com/free_profile/330158/Good_Samaritan_Hospital/Suffern/New_York/
How important is communication in the intensive care unit, and how can you make sure that everyone on your team is in agreement when patients are being handed over or there is an emergency?
Justification: In the intensive care unit, good communication is essential to patient safety and high-quality treatment. This inquiry looks at the nurse manager’s ability to communicate effectively, especially in high-pressure situations where mistakes could have dire repercussions.
Source: BONSECOURSMG. (n.d.-a). https://www.bonsecoursmg.com/Uploads/Public/Documents/BSCH%20System%20Files /BSCH%20Corporate/CHNA-GSH-2013.pdf
What kinds of opportunities for professional growth or continuing education do you support for your intensive care unit nurses?
Justification: Maintaining high standards of care requires ongoing education, particularly in quickly changing fields like intensive care unit care. By asking this question, the team can better understand how the nurse manager promotes professional development and informs them of best practices.
Source: Clinical nurse specialist intensive care unit CNS ICU. (n.d.-a). https://www.clinicalmanagementconsultants.com/clinical-nurse-specialist-intensive-careunit-cns-icu-jobid-22069.html
DISCUSSION POST #2
Position: Director of Ambulatory Care Services (ACN)
Location: New York Presbyterian Hospital
Scope of HSO Operations:
New York Presbyterian is a large healthcare institution renowned for its comprehensive healthcare services. These include outpatient care, emergency services, and specialized treatment programs across various departments. The hospital serves a diverse patient population, drawing from communities throughout the New York City area, and provides a wide range of medical services to individuals from varied socioeconomic backgrounds.
Type of Organization:
New York Presbyterian is a non-profit academic medical center, committed to delivering high-quality patient care while advancing medical research and offering educational opportunities to healthcare professionals.
QUESTIONS:
1. How do you balance patient confidentiality with the need to share critical health information within a care team to ensure the best possible outcomes?
This question is important because it examines how healthcare managers balance patient confidentiality with the need to share critical information within care teams. It connects to ethical leadership and information governance, emphasizing the manager’s responsibility to protect patient privacy while fostering collaboration for optimal care. In practice, this balance is crucial for complying with privacy regulations, such as HIPAA, while ensuring that health information is shared effectively to achieve the best outcomes for patients.
Darr, K., & Nowicki, M. (2021). Managing health services organizations and systems. Health Professions Press, Inc.
2. As a healthcare manager, what types of power do you rely on most to lead your team? Can you give examples of how you use these powers to get good results?
This question is important because it sheds light on the sources of power a healthcare manager uses to lead their team, offering insights into their leadership style and effectiveness. Understanding which powers such as expertise, authority, or influence guide their decisions helps reveal how they motivate staff, drive performance, and navigate challenges. This awareness also highlights areas for growth in leadership skills, fostering better teamwork, communication, and ultimately, improved patient care. In a high-stakes healthcare setting, balancing these powers is essential for ensuring both team success and quality outcomes.
Darr, K., & Nowicki, M. (2021). Managing health services organizations and systems. Health Professions Press, Inc.
3. How do you ensure that your team remains motivated and aligned with the organization’s goals?
This question is crucial because it addresses how healthcare managers maintain team motivation and alignment with organizational goals, which are key to delivering high-quality patient care. Theoretically, it ties into transformational leadership and goal-setting theory, both of which emphasize the importance of clear goals and intrinsic motivation. In practice, healthcare managers often face challenges such as staff burnout and turnover, making effective motivation strategies even more essential. By understanding how managers keep their teams engaged and focused, we can identify methods to enhance performance, improve staff satisfaction, and ultimately drive better patient outcomes.
Darr, K., & Nowicki, M. (2021). Managing health services organizations and systems. Health Professions Press, Inc.
4. What contingency plans do you have in place for unexpected challenges in patient care?
This question is important because it focuses on how healthcare managers prepare for unexpected challenges, ensuring that patient care continues smoothly during crises. Theoretically, it relates into contingency planning and crisis management, which stress the need for adaptability and swift decision-making in uncertain situations. In practice, healthcare settings are often unpredictable, with emergencies, resource shortages, or sudden patient surges posing significant risks. Understanding a manager’s contingency plans highlights their ability to maintain high-quality care, protect patient safety, and lead effectively through difficult situations.
Darr, K., & Nowicki, M. (2021). Managing health services organizations and systems. Health Professions Press, Inc.
5. Can you share an example of how strategic planning has helped your organization navigate recent changes in the healthcare industry?
This question is key for understanding how a healthcare manager uses strategic planning to respond to the constantly evolving healthcare landscape. With external factors like changing regulations, technological advancements, and shifting patient needs, strategic planning is vital for ensuring adaptation and resilience. It reveals how the manager leverages tools like SWOT analysis, aligns organizational resources with external demands, and balances immediate challenges with long-term goals. Ultimately, it highlights their ability to lead through change while maintaining sustainable, high-quality care.
Darr, K., & Nowicki, M. (2021). Managing health services organizations and systems. Health Professions Press, Inc.
6. Can you share an example of a time when you had to balance the need for efficiency with maintaining high-quality patient care? What decision-making strategies or management frameworks did you apply to address the competing priorities, and what was the impact on both patient outcomes and operational performance?
This question is important because it examines how healthcare managers navigate the challenge of balancing efficiency with high-quality patient care, a critical issue in the healthcare industry. Theoretically, it relates to operations management and decision-making frameworks that guide resource allocation and process optimization without compromising care. In real life, healthcare managers often face competing priorities such as reducing costs and improving care quality. The response reveals how the manager applies strategic thinking and frameworks to achieve optimal outcomes for both patients and the organization.
Darr, K., & Nowicki, M. (2021). Managing health services organizations and systems. Health Professions Press, Inc.
7. What operational challenges do you face in managing resources, including staffing, budgets, and patient care?
This question is important as it addresses the operational challenges healthcare managers face in balancing staffing, budgets, and patient care, key components of healthcare delivery. Theoretically, it connects to resource management, budgeting theories, and capacity planning, which help managers optimize resources while ensuring high-quality care. In real life, healthcare managers must handle issues like staffing shortages, budget constraints, and fluctuating patient demand. The response reveals how the manager applies management frameworks to make informed decisions and maintain operational efficiency without compromising patient outcomes.
Darr, K., & Nowicki, M. (2021). Managing health services organizations and systems. Health Professions Press, Inc.
8. In your role as a healthcare manager, how do you balance the three levels of control-strategic, operational, and functional, when overseeing your team and department? Could you give examples of how you monitor and adjust daily activities at the operational level, while also aligning them with strategic goals and functional areas?
This question is important because it sheds light on how a healthcare manager manages the complexities of overseeing a team across multiple levels. Balancing strategic, operational, and functional responsibilities ensures that long-term objectives are aligned with daily operations. It also demonstrates a manager’s ability to prioritize resources, enhance efficiency, and foster ongoing improvement. Mastering this balance is essential for achieving both departmental and organizational success.
Darr, K., & Nowicki, M. (2021). Managing health services organizations and systems. Health Professions Press, Inc.
9. How do you ensure that control measures do not interfere with patient care or staff efficiency?
This question is important because it explores how a healthcare manager can maintain a balance between ensuring necessary control measures are in place while minimizing any negative impact on patient care or staff productivity. Effective control measures, such as policies, procedures, and performance monitoring, are crucial for maintaining quality and safety standards, but they should not create unnecessary barriers or lead to micromanagement. By addressing this, healthcare leaders can ensure they are promoting a culture of efficiency, trust, and patient-centered care, while also safeguarding against potential burnout or inefficiencies within the team.
Darr, K., & Nowicki, M. (2021). Managing health services organizations and systems. Health Professions Press, Inc.
10. How do you ensure transparency and clarity in your communication with external stakeholders while protecting the organization’s interests?
This question is important because it explores how healthcare managers can balance transparent communication with external stakeholders while protecting the organization’s interests. Clear communication builds trust and strengthens partnerships, but managers must also safeguard sensitive information. Ensuring this balance helps maintain the organization’s reputation and aligns external interactions with its goals. It’s crucial for maintaining both accountability and strategic integrity.
Darr, K., & Nowicki, M. (2021). Managing health services organizations and systems. Health Professions Press, Inc.
11. How do you ensure smooth communication flow across different levels of your organization?
This question is important because it examines how a healthcare manager fosters effective communication between various organizational levels, which is essential for coordination and collaboration. Clear communication ensures that information flows seamlessly from top leadership to frontline staff, improving decision-making and operational efficiency. It also helps prevent misunderstandings, boosts morale, and ensures that all team members are aligned with organizational goals. Effective communication across all levels is critical to achieving both patient care excellence and operational success.
Darr, K., & Nowicki, M. (2021). Managing health services organizations and systems. Health Professions Press, Inc.
12. How do you approach the communication process within your team? Do you have any specific steps or models you follow?
This question is important because it delves into how a healthcare manager structures and guides communication within their team to ensure clarity, efficiency, and alignment. Understanding the communication approach helps reveal whether the manager fosters an open, transparent environment that encourages feedback and collaboration. It also highlights whether the manager uses structured methods or models to streamline communication, preventing miscommunication and ensuring everyone is on the same page. Effective internal communication is key to a well-functioning team and ultimately improves patient care outcomes and operational success.
Darr, K., & Nowicki, M. (2021). Managing health services organizations and systems. Health Professions Press, Inc.
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