Category: Customer Service

Table of Contents Introduction Identification of alternatives Determination of the evaluation criteria Evaluation of alternatives Choose an alternative Recommended corrective actions Risk analysis relating to each recommendation Works Cited Introduction The Charleston Copier rehabilitation facility is affected by operational problems resulting from lack of regular time interval for the arrival of copier from distributors. The…

Table of Contents The Cost of Quality Approach Quantifying by Estimating Quality Improvement Tools References The Cost of Quality Approach For the uninitiated, cost of quality provokes the naïve notion that the phrase stands wholly and solely for what it takes to make a good quality product. But this cost is already known. Part of…

Background/Problem Statement In a contemporary society that is marked by rapidly emerging and growing business, the customers opinions have become a center-stage in determining the quality of services a business provides. Globalization does not make things easy, and as business firms aim to outperform each other, the effectiveness of the customer care section becomes imperative.…

Table of Contents Abstract Introduction Customer service issues Results Impact on the companys operations Works Cited Abstract Rogers is a communication service provider that produces phones as well as other data devices. In my study of the services provided by Rogers wireless international, I looked at three of its customer care services and their impacts…

Table of Contents Introduction Streamlining Customer Service for Optimal Returns Efficiency and Capacity Management Logistics Coordination to Enhance Customer Service Conclusion References Introduction Achieving competitiveness in the market requires the establishment of appropriate strategies in the supply chain process. The amount of revenue generated by a company determines the competitiveness and long term survival of…

Introduction Home depot is seen as the worlds largest home improvement retailer which has many branches in China and France and two leading French retailers. It caters to construction and building maintenance. Having over forty thousand different kinds of materials for building and improved home supplies and also garden products. It is also a leader…

Table of Contents Abstract Introduction The role of needs assessment Customer service training implementation plan Preferred method of training Employee motivation Survey to collect feedback Conclusion References Abstract Customer service is a critical aspect of achieving success in any organization. It includes all interactions between an organizations employees and its customers. In order to improve…

Table of Contents Abstract Introduction Ethical Leadership and Training Corporate Social Responsibility Body: Organizational Culture Customer Service Conclusion References Abstract While the implementation of profit-generating initiatives is essential, the observance of ethical principles is necessary for consumer trust and loyalty, which determine the degree of success experienced by organizations in the customer service sector. Ethical…

Table of Contents Symptoms Causes of this problem The behavior of the customer Corrective actions Symptoms The confrontation between the customer and the hotel management, in the case of the Mount Rundle Hotel Banff, is a sign of service failure. Several symptoms show the existence of a customer service failure. The symptoms can broadly be…

Table of Contents Introduction Companys objectives Measures, targets and actions Conclusion References Introduction Customer service perspective serves as an instrument to ensure that all companys employees are committed to the customers needs since they are the most important aspects in business continuity and sustainability. Wal-Mart Stores Inc is a large-scale business enterprise founded by Sam…