Category: Airlines

Introduction Emirates airline is a (relatively) new full-service network carrier in Dubai, United Arab Emirates (UAE). Despite being a relatively new company, the airline has become among the fastest growing companies in the Gulf region (The Emirates Group 2014). In fact, globally, the airline is the most profitable aviation company. Furthermore, Nataraja & Al-Aali (2011)…

Southwest Airlines Company is one of the iconic trademarks in the United States aviation sector. It has been operating for more than 50 years, since 1967, serving most of the U.S. population. Herb Kelleher and Rolling King founded the company in 1967, and with the leadership of Herb Kelleher, the company was able to develop…

Introduction The United Arab Emirates (UAE) is among the most dynamic aviation markets globally. The country has three global class airports, the busiest internationally, multiple exceedingly competitive international and local airlines, and millions of passengers passing through the airports. One of the leaders among the airlines is Etihad Airways. The strong rivalry among the airlines…

Introduction Emirates Airlines are among the largest air carriers in the world, with an extensive fleet operating flights to hundreds of destinations all across the globe. It was established in 1985 with just two aircraft and has been expanding its operations on a global level ever since (Altaf). The airlines history shows that continuous quality…

Executive Summary Emirates Airline has been selected as the largest airline of the Middle East. It is also now being recognized globally in other markets. It is known to provide the best quality of service however it is considered to be only for luxury travel and hence it misses out on a large market of…

Executive Summary This report examines Qatar Airways, the nationalized flagship carrier of the Kingdom of Qatar and the 2nd largest airline in the MENA region. The company founded only 25 years ago has seen a tremendous breakthrough in the aviation industry and is generally recognized as one of the leading airlines. The report examines the…

Executive Summary This report provides an assessment of Emirati Airlines current customer experience marketing strategy and provides recommendations for improvement. This Consulting Report is addressed to the CEO of Emirates Airlines and reflects the clients needs to find the best marketing solutions. The report contains an introduction that describes the services of the company, as…

Executive Summary This report documents my experience at EK Contact Centre in order to document the various things that I learned. It begins by noting that Emirate Airlines has six major contact centers. My experience was from the Dubai center which is a major center supporting thousands of customers per day and offering five languages.…

Table of Contents Introduction Strengths Weaknesses Opportunities Threats Conclusion Works Cited Introduction Emirates Airlines, founded in 1985, in the course of time has grown into one of the worlds largest commercial airlines, and it continues its expansion. One of the primary reasons for such immense success considered to be the use of the hub-and-spoke model.…

Table of Contents Introduction Competitive Advantage and Strategy Recommendations Conclusion References Introduction Advantages that may assist an organization in outperforming its rivals are referred to as competitive advantages in business. In addition to being the largest low-cost airline globally, Southwest Airlines Co. is based in Dallas, Texas. When other airlines have struggled for the previous…